Preorder” designates an item that is yet to be made available in stock, but can be reserved beforehand through pre-purchasing to secure your acquisition.
Preorders carry exceptional significance for items with limited availability, as there is a possibility of them being presold, making preordering the sole avenue to guarantee purchase.
It is crucial to acknowledge that the quantity of supplies is subject to unforeseen changes at the discretion of the manufacturer or supplier. Consequently, there might be occasions where your ordered quantity could be curtailed or the entire order canceled.
When securing a preorder, it is customary to make full payment upfront.
However, in the event that MADNUG fails to fulfill the order owing to limited supply, the deposit will be fully refunded.
Even if the cancellation of the order is initiated by the customer, a cancellation fee will be levied.
The cancellation fee amounts to 15% of the total item value.
In the event that you experience a change of heart, you have the option to cancel your order without incurring any penalty, provided it is done within 24 hours of placing the order.
To cancel a preorder, kindly reach out to us at gundam@madnug.com.au.
Please bear in mind that pre-order dates are merely estimates and subject to change without prior notification. These estimations are based on the best available information at the time. Any alterations are beyond our control and solely at the discretion of our distributors and manufacturers.
It is possible that our release date may differ from the one provided on the manufacturer’s website, so do consider the shipping duration for the products to arrive at our warehouse.
Should the price of the pre-ordered item increase upon arrival, we assure you that we will honor the price at the time of your purchase, irrespective of whether you paid in full or placed a deposit to secure the item.
Nonetheless, there may be instances where we are compelled to raise prices upon arrival, and those who have not pre-ordered the item will be subject to the new price when it becomes “In Stock” on the website.
